The new Ask Apple developer service, literally Ask Apple, offers developers programmers in the App Store both one-on-one consultations with Apple engineers and a series of interactive FAQs.
By now, developers already receive a large amount of regularly updated online documentation from Apple, as well as courses and advice at the WWDC conference each year. The Cupertino multinational now aims to replicate these conversations directly with its new Ask Apple service in an online version.
“We’ve heard feedback from developers around the world about what will be most beneficial to them as they develop innovative apps,” said Susan Prescott, Vice President of Developer Relations at Apple Worldwide Developer Relations and Enterprise and Education Marketing.
We’ve seen an uptick in one-to-one support and conversations with Apple experts. Our team is committed to continually developing support for our diverse global developer community and we are excited to introduce Ask Apple as another new resource.
Ask Apple is free to enroll in the Apple Developer Program or the Apple Developer Enterprise Program. Developers must also register to use Ask Apple and will be able to do so between October 17, 2022 and October 21, 2022.
It’s unclear what will happen after those dates, but the new service will begin initially around that time. It is not an open program. The new service will work through Slack or through individual 25-minute sessions during business hours.
Apple states that business hours are not limited to Pacific Time. Instead, “business hours will be hosted in time zones around the world and in multiple languages.” However, not all Ask Apple services will be available in local time zones. A new character called Ask Missionary Tech will be available in nine provinces, from Cupertino to Tokyo. Ask Design Evangelism will only be available in Cupertino or in an unspecified time zone of Greater China.
In addition to asking Apple engineers questions about issues such as framework implementation and code-level support, developers will also be in touch with Apple designers and evangelists. Apple says the program will also allow developers to interact “with other developers from around the world”.